Privacy policy

Wallenza Privacy Policy

Last Updated: 1st April, 2026

This Privacy Policy explains how Wallenza (“we,” “us,” “our”) collects, uses, protects, and shares your personal information when you visit or make a purchase on www.wallenza.pk (the “Site”) or interact with us via customer support, email, or social media.

By using our Site and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly when you:

  • Create an account
  • Place an order
  • Subscribe to newsletters
  • Contact customer support

Personal Information Includes:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Order Information:

  • Order history
  • Transaction details
  • Returns and exchanges

Automatically Collected Data:

  • IP address
  • Device and browser type
  • Pages visited and time spent
  • Cookies and tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

Order Processing

  • To confirm, process, and deliver your orders
  • To manage returns, refunds, and exchanges

Communication

  • To send order updates and support responses
  • To share important notices
  • To send promotional offers (you can opt out anytime)

Improving Services

  • To analyze customer behavior and trends
  • To improve our website, products, and user experience

Security

  • To detect and prevent fraud or technical issues

3. Sharing Your Information

We may share your information with:

Service Providers

Trusted third parties that help operate our business, such as:

  • Payment processors
  • Delivery and courier partners
  • Analytics and marketing platforms

Legal Requirements

If required by law or to protect our legal rights.

⚠️ We do not sell or rent your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Improve website performance
  • Personalize your experience

You can disable cookies in your browser settings, but some features of the Site may not function properly.

5. Data Security

We implement appropriate security measures to protect your personal information.

However, no online system is completely secure. If you suspect any data breach, please contact us immediately.

6. Children’s Privacy

Our services are intended for users aged 18 years and above.

We do not knowingly collect data from children under 13. If such data is identified, we will remove it promptly.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications

To exercise your rights, contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions regarding this Privacy Policy:

📧 Email: support@wallenza.pk
📱 WhatsApp: +92 336 2011114
📍 Location: Islamabad, Pakistan