Shipping policy

Wallenza Shipping Policy

Last Updated: 1st April, 2026

At Wallenza, we aim to deliver your orders quickly, safely, and efficiently. Since our wall decor products are carefully crafted, please review our shipping process below.

1. General

We strive to maintain a smooth supply chain to fulfill all orders on time. However, in rare cases of production or inventory issues:

Some items may be temporarily unavailable
We will ship available products first
You will be contacted regarding back-ordered items

You can choose to:

Wait for the item to be restocked or produced
Cancel the unavailable item for a refund

2. Shipping Charges

🚚 Free Delivery Across Pakistan

We offer free shipping on all orders nationwide
No hidden charges
Hassle-free experience for our customers

3. Delivery Time

⏱ Estimated Delivery: 3–7 Working Days

Since each piece is made with care (often made-to-order), delivery may take slightly longer than standard ready-made products.

3.1 Dispatch Time

Orders are typically dispatched within 2–5 business days after confirmation
Our operations run Monday to Saturday
We remain closed on public/national holidays

In such cases, slight delays may occur, but we always aim to minimize them.

4. Order Tracking

Once your order is shipped:

You may receive a tracking ID via SMS, WhatsApp, or email
You can track your shipment through the courier partner

5. Delivery Delays

While we aim for timely delivery, delays may occur due to:

High order volume
Weather conditions
Courier service issues
Remote area deliveries

We appreciate your patience in such situations.

6. Incorrect Address / Failed Delivery

Please ensure your shipping details are correct.

Wallenza is not responsible for delays or losses due to incorrect addresses
Additional charges may apply for re-delivery attempts

7. Contact & Support

For any shipping-related queries:

📧 Email: support@wallenza.pk
📱 WhatsApp: +92 336 2011114
📍 Location: Islamabad, Pakistan

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